Remettra is firmly committed to your right to privacy. We have stronger privacy policies than most Internet sites in order to keep your personal information and your patient's health information private and secure. We have created this privacy statement to demonstrate our commitment to your privacy while using the services on www.remettra.com. Our practices include the following:

  • We fully disclose our privacy policies and procedures in this document.
  • We do not sell your personally identifiable information to anyone.
  • We use industry-leading encryption and data-storage technology.
  • We allow you to opt out of receiving messages not related to our products and services.

What personally identifiable information does Remettra collect?
Remettra only collects the information necessary to provide payment and remittance services on behalf of our health plan clients. Personally identifiable information may include, but not be limited to, first and last name(s), email address, phone number, driver's license number, mother's maiden name, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual.

How does Remettra use the personal information I provide?
Page(s) where data is collected Information collected How it is used
Signup/Registration Page Name, address, email, phone number, fax number, driver's license Number To process your application, and verify your identity
Signup/Registration Page Bank routing number and account number to facilitate Electronic Funds Transfer of your claim reimbursement
Contact us - throughout site e-mail address to respond to your questions and inquiries


If I use Remettra's website, is any personal identifiable information collected about me or my computer?
We designed the Remettra website to use a form of cookies only to maintain an active session, so information from your hard drive can't inadvertently be misdirected. When you visit Remettra's site, our systems log some basic and anonymous information about your computer, including its:

  • IP address (your computer's network address)
  • Operating system (i.e. Windows 2000)
  • Browser software (i.e., Netscape Navigator, Windows Explorer)
We use this data to perform routine website maintenance and design to make sure the site's features work effectively with most people's browsers and systems. By using our site, you consent to our collection and use of this information.

Does Remettra share my personally identifiable information or my patient's health information?
Remettra will not sell, lease, or otherwise distribute your personal data or any information contributed to Remettra as part of a personal archive account.

Will Remettra send me information not directly related to my account? Can I choose not to receive it?
After your are registered, you may periodically receive emails about new Remettra services. Our customers and patrons generally find this information very helpful, but you can choose not to receive it by updating your profile at https://www.medremit.com/. Remettra also serves as a delivery agent for messages from our clients to you and your peer providers. These secure messages are intended for clinical use. For more information, please see the MedRing Acceptable Use Policy after you register.

Can I update the personal information Remettra has on file about me?
Yes. You may update your information by logging into our secure portal at https://www.medremit.com/

How secure are Remettra’s systems and procedures?
At Remettra, Inc., we use industry-leading hardware and software to protect your personal data and your patient's personal health information as it is transmitted and stored. Our web server has been cryptographically enabled with the Secure Sockets Layer (SSL) system, a leading web security technology. SSL ensures that any information exchanged on these sites cannot be viewed by anyone else on the web. This enables Remettra to use encryption technology to secure your data transmission. Remettra has implemented physical and logical security procedures to ensure that the data maintained by our systems meets or exceeds that mandated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our policy is to strictly follow the guidelines of the Privacy provisions of the act. A brief overview of the privacy policy is located at the Department of Health and Human Services web site. The Privacy provisions are enforced by the HHS Office of Civil Rights.

Every Remettra associate is trained on our privacy and security procedures on their first day of employment. In order to be employed, each person must sign a pledge up to uphold our privacy and security standards, and commit not to share your information or your patient's health information with any third parties other than authorized agents.

Who can I contact at Remettra to find out more about your privacy practices?
If you have any questions about this privacy statement, the practices of this site, or your dealings with Remettra, Inc., please submit an e-mail to privacy@remettra.com, or mail your question(s) to:

Privacy Officer
Remettra, Inc.
400 Hardin Road, Suite 140
Little Rock, AR 72211